Shipping policy
Order Processing
Orders are processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume, weekends, holidays, or other operational factors.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
We ship to eligible addresses based on the shipping options available at checkout.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Estimated Delivery
Estimated delivery times may vary depending on the destination, shipping method, carrier, product availability, weather conditions, holidays, and other circumstances outside our reasonable control.
Available shipping options and estimated delivery information will be displayed at checkout when applicable.
Delivery estimates are provided for reference and are not guaranteed.
Shipping Costs
Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.
If free shipping is available, this will also be shown during checkout.
We do not add undisclosed shipping fees after an order has been placed.
Order Tracking
Tracking information will be provided when available after your order has shipped.
Please allow time for the shipping carrier to update tracking information after receiving the package.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that their shipping information is accurate.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.
Lost, Delayed, or Damaged Packages
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us so we can review the issue and assist you.
For damaged or incorrect items, please contact us promptly after receiving your order.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes or cancel it.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy for details regarding eligibility, return procedures, and refunds.
Contact Us
If you have questions about shipping or delivery, please contact us:
E-mail: m81ao2r@xu.rehearsalk.com
Support Hours: 24/7