Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at m81ao2r@xu.rehearsalk.com.
Once your return is approved, we will provide return instructions. Approved returns should be sent to:
1340 E 46th Street
Brooklyn, NY 11234
United States
Items returned without first requesting authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs for returns due to a change of mind or other non-defective reasons.
If the item you received is defective, damaged, or incorrect, please contact us immediately. If the issue is confirmed, we will cover the reasonable return shipping cost or provide an appropriate replacement or refund.
Damages and Issues
Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items marked as final sale. Please contact us if you have questions about the eligibility of a specific product.
Exchanges
The fastest way to exchange an item is to return the original item after receiving return authorization and place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at m81ao2r@xu.rehearsalk.com.
Contact Us
If you have any questions about returns or refunds, contact us at:
E-mail: m81ao2r@xu.rehearsalk.com
Support Hours: 24/7